FAQs

You can place an order through our website by adding items to your cart and following the checkout process. By placing an order, you agree to our Terms of Service.

We accept major credit and debit cards, PayPal, and other payment options as listed at checkout. Our payment processors collect necessary payment information (e.g., card details, billing address) to securely process your order.

Yes, our Terms and Conditions state that credit card information is always encrypted during transfer over networks. We work with payment processors who handle your payment information securely. While we implement security measures, please be aware that no system is impenetrable, and information sent over the internet may not be secure in transit. We recommend using secure networks when providing sensitive information.

Please contact our customer service team as soon as possible. If your order hasn't been processed, we may be able to accommodate changes or cancellations. Please note, as per our Terms and Conditions, we reserve the right to refuse, limit, or cancel orders at our discretion.

You can find your order number in the confirmation email you received after placing the order.

You cannot change the delivery address if 24 hours have passed since placing the order. Please contact our customer care team as soon as possible if you need to request a change within this timeframe.

All payments are made in GBP.

You are allowed to combine gift cards with other payment methods (like a credit card), but combining multiple gift cards on a single order is not possible. Using two different standard payment methods (e.g., two different credit cards) is also not possible.

We offer free standard shipping on all orders over £50 within the UK. For orders under £50, a standard shipping fee applies.

We offer standard and express shipping. Delivery times and costs are calculated at checkout based on your location.

Currently, we ship within the UK. Please check our website for updates on international shipping.

Once dispatched, you'll receive a tracking number via email to monitor your order's progress.

If your order is delayed beyond the estimated delivery time, please contact our customer service team for assistance.

• Standard Delivery: £3.50 (or free on orders over £50). Takes 2-3 working days.
• Express Delivery: £5.00. Takes 1-2 working days.

For orders delivered within the UK, European Union, United States, Australia, and Canada, no additional taxes or duties will be charged upon delivery. If you are purchasing from any other country, please be aware that customs fees, VAT, or handling fees may apply and are the responsibility of the receiver. These charges vary by country.

No, a signature is typically not required for delivery.

After your order is dispatched, a confirmation email with tracking information is sent automatically. Please check your spam/junk folder first. If you still cannot find the email, please contact our Customer Support Team at info@kaleyastudio.com.

We welcome free returns within 30 days of delivery or store pickup. Items must be returned unworn, in perfect condition, and accompanied by all original packaging (tags, box, pouch). Items bought as a set must be returned as a complete set. Returns of lab-grown diamond pieces must include the original SCS certification. For more detailed information, please visit our Return Policy page.

To start a return, please visit our returns page and fill in our return form within the 30-day window. Our team will then provide you with a Return Authorisation Number (RAN) and instructions on how to proceed with securely packaging and shipping the item(s) back to us.

Once we receive the returned item(s) and they pass inspection by our quality control team, refunds will be processed within 5-7 business days to the original payment method.

Yes, the following items are not eligible for return: Personalised or Engraved Items, Earrings (for hygiene reasons), Gift Cards, and items marked as 'Final Sale'.

Customers are responsible for return shipping costs. Any additional return fees, if applicable, will also be deducted from your refund. Original shipping fees are non-refundable.

The provided return policy details the general process for initiating returns via our returns page within 30 days. For specific instructions regarding potentially defective items, please contact our Customer Service team at info@kaleyastudio.com.

Yes, our jewellery is designed to be 100% sweatproof and waterproof, heat-resistant, and ten times more durable than gold-plated pieces.

Our waterproof jewelry is coated with a strong PVD coating. This means you can keep wearing it through everyday activities like exercising, swimming, or showering without worrying about fading or discoloration.

Our pieces are crafted from high-quality 316L stainless steel and/or recycled sterling silver with 18k gold plating, known for its durability and resistance to tarnishing.

Yes, our jewellery is hypoallergenic and suitable for sensitive skin. Our items do not contain nickel.

To maintain its shine, clean your jewellery with a soft cloth and store it in a dry place. Avoid exposure to perfumes and lotions. While our pieces are waterproof, regular cleaning helps maintain their appearance. Please read our full guide on how to care for your jewellery.

Currently, we do not offer custom designs but are exploring this option for the future.

The PVD coating on our waterproof pieces is 2 microns thick.

Our items are primarily made from stainless steel or sterling silver as the base metal. The gold appearance comes from a durable PVD coating.

The '14k golden color' refers to the shade or tone of the gold PVD coating, matching the appearance of 14k gold. Gold comes in various shades (like 14k, 18k, 22k), which differ slightly in color. You can search online for charts comparing these gold color variations.

No, our items do not contain nickel, making them suitable for sensitive skin.

No, our items are made from quality materials like stainless steel and sterling silver with durable coatings, and they will not turn your skin green.

Refer to our Size Guide for instructions on measuring your ring size accurately.

Some of our bracelet designs are adjustable. Please check the product description for specific details.

If your piece doesn't fit, you can exchange it for the correct size within our 30-day return policy.

If you are between ring sizes, we generally recommend choosing the larger size for a more comfortable fit.

No, you can checkout as a guest. However, creating an account allows you to track orders and manage your preferences.

You can subscribe by entering your email address in the newsletter sign-up section at the bottom of our homepage.

Click the 'unsubscribe' link at the bottom of any newsletter email.

You can reach us via email at info@kaleyastudio.com for general inquiries and order support.

Our team is available Monday to Friday, 9 am to 5 pm GMT.

We are an online-based company operating from London, UK.

Should you have any questions about our privacy practices, wish to exercise any of your available data rights, or have questions about the Terms of Service, please email us at info@kaleyastudio.com. You can view the full policies here: Privacy Policy | Terms & Conditions.